HOW CAN I CHECK THE STATUS OF MY ORDER?
In your email confirmation, there will be a link that allows you to track your order with a tracking number and easy method of contacting us.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
Paypal, Major Credit Cards such as Visa, Mastercard, American Express and Discover, and Bitcoin. Don't even bother asking if we take checks or cash.
WHAT IS THE DIFFERENCE BETWEEN A CANVAS PRINT AND FRAMED PHOTO PRINT?
Please check our product guide to see all our product descriptions.
CAN I BUY ORIGINAL ARTWORK?
Check our platinum collection for available originals. If you don't find the artwork you are considering, feel free to reach out to the artist directly and let them know Blck Prism sent you.
CAN I BUY A CUSTOM PRINT SIZE?
Unfortunately we avoid custom sizes. This is due to the limited nature of our prints as well as agreements with our artist. The sizes we sell are carefully selected based on the artwork so that we can ensure the best quality of the print.
DO YOU OFFER GIFT CARDS?
Currently we do not.
DO YOU OFFER GIFT WRAPPING?
No, we do not. If you are concerned about the recipient seeing the receipt, there is no pricing on any of our shipping slips. Thanks for spreading the love of art to your people.
WHAT IF MY ORDER GETS DAMAGED IN TRANSIT?
That doesn’t happen often but if it does we’ll take care of is immediately. Either contact us through the order confirmation link for customer service or use our contact page. Please reach out within 7 days of receiving your order.
HOW LONG DOES SHIPPING TAKE?
Your order will be processed within 24 hours and shipping can take anywhere from 2-10 days depend on which shipping option you choose. International shipping takes longer averaging about 14-28 days. If you’re concerned about shipping time for a specific reason, drop us a line and we’ll give you a recommendation based on your deadline. *Also during checkout out you can enter you zipcode for shipping costs and timing.
In most cases, yes. After you have added an art product to your cart, attempt to checkout add something to the cart and use the shipping calculator to make sure.
This rarely happens. If you do end up being unhappy we are glad to refund you the cost upon return of the item. (within 7 days of shipping confirmation)
WHAT IS YOUR RETURN POLICY?
We are confident in the integrity of Blck Prism products but if there is any dissatisfaction we offer a 7-day return period. All products purchased may be returned for a refund minus the cost of shipping. Customers can directly contact us or click the links (Track Your Order or Send Us a Message) in your order confirmation email for instructions to print out a return slip.
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DO YOU OFFER DISCOUNTS TO ORDER MULTIPLE ITEMS?
If you plan to buy in wholesale for a hotel, corporate office or other public space, please contact us to discuss the overall project.
